Acknow

Cloud platform that saves your knowledge capital and transforms it into a wealth-generating asset
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3 STEPS TO GROW MARGIN:

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1. STOP LOSING KNOWLEDGE CAPITAL

How often does your team have to wait for an employee to return from a vacation or a sick leave to get the task done? Does your business depend on the knowledge of irreplaceable staff members?

Even large companies experience the slowdown of processes and growth of expenses when a crucial knowledge becomes temporarily or permanently unavailable. For a small and medium business it may be vital for the whole company or to a business direction.

Get everyone contributing to the corporate knowledge base as the part of the daily routine. Integrate knowledge management into all processes to remove the risk of losing the business functions in case of attrition or leave of individual employees.

It’s easy to get even non-IT staff documenting their knowledge with Acknow’s visual editor, similar to regular word processors they used to work with.

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2. MAKE KNOWLEDGE WORK FOR EVERYONE

Can you bet your employees are not reinventing the wheel in their daily operations? Do they have access to the experience gained by all the team at the time being?

Make sure every employee searches through the knowledge base software as the part of each workflow process. As soon as they start finding relevant solutions that save their time and efforts, their motivation towards creating and editing articles will grow accordingly.

Acknow helps all of your employees to have shared access to documents, articles and even find their peers who have information relevant to their question through the omnisearch.

The information is always up-to-date and relevant, it can be found in seconds, not days.

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3. ACCELERATE AND FOCUS YOUR PROCESSES

Which part of time dedicated to a project does your team spend searching for a proper communication channel? Do they know which functions other departments perform that might be helpful in their project and how to access those functions?

Detect knowledge gaps with multidimensional reporting and have the missing knowledge documented. Reduce time to proficiency for newcomers by providing them all necessary through the internal helpdesk portal.

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MOST RELEVANT FOR:

  • It departments
  • Machinery
  • Software vendors
  • hardware vendors
  • Complex products
  • financial institutions
  • Human resources
  • Government organizations
  • Scientific publications
  • E-commerce
  • B2C services and goods
  • Online business
  • Distributed teams
  • Large enterprises

MOST RELEVANT FOR:

  • It departments
  • Machinery
  • Software vendors
  • hardware vendors
  • Complex products
  • financial institutions
  • Human resources
  • Government organizations
  • Scientific publications
  • E-commerce
  • B2C services and goods
  • Online business
  • Distributed teams
  • Large enterprises
IT WILL LEAD TO THE FOLLOWING RESULTS:

EXTEND YOUR SUPPORT CAPABILITIES

In 2-6 months after implementing these processes you will notice first benefits:

  • Reduced time to resolve support incidents
  • Faster initial response time
  • Less time to proficiency for newcomers

In other words, you’ll be able to handle more support tickets or add new functions to your existing team.

It's my case, I want to know more!

MOST RELEVANT FOR:

  • It departments
  • Machinery
  • Software vendors
  • hardware vendors
  • Complex products
  • financial institutions
  • Human resources
  • Government organizations
  • Scientific publications
  • E-commerce
  • B2C services and goods
  • Online business
  • Distributed teams
  • Large enterprises

STREAMLINE OFFICIAL COMMUNICATIONS

After all your vital processes are documented and available to employees, you’ll see:

  • Lower attrition
  • Higher employees satisfaction and internal NPS
  • Faster operations within your company

In a nutshell, result-oriented employees will stay at your company longer and they will do things faster.

It's my case, I want to know more!

MOST RELEVANT FOR:

  • It departments
  • Machinery
  • Software vendors
  • hardware vendors
  • Complex products
  • financial institutions
  • Human resources
  • Government organizations
  • Scientific publications
  • E-commerce
  • B2C services and goods
  • Online business
  • Distributed teams
  • Large enterprises

SHARE YOUR EXPERTISE WITH CUSTOMERS

Make solutions available through your public customer portal, so that your clients can resolve problems by themselves even before they reach out to you. Typically it takes 6-18 months after implementing knowledge-centered support practices for customers to realize the usefulness of your knowledge base and demonstrate the following improvements:

  • Higher customer satisfaction and NPS score
  • Lower incidents volume
  • Lower churn

Make solutions available through your public customer portal, so that your clients can resolve problems by themselves even before they reach out to you. Typically it takes 6-18 months after implementing knowledge-centered support practices for customers to realize the usefulness of your knowledge base and demonstrate the following improvements:

It's my case, I want to know more!

MOST RELEVANT FOR:

  • It departments
  • Machinery
  • Software vendors
  • hardware vendors
  • Complex products
  • financial institutions
  • Human resources
  • Government organizations
  • Scientific publications
  • E-commerce
  • B2C services and goods
  • Online business
  • Distributed teams
  • Large enterprises

FOR CROSS-TEAM COLLABORATION

Once you standardize the communication format across the geographically distributed team, the immediate outcome would be:

  • Higher satisfaction of internal customers and peers
  • Less time lost on cross-team communications
  • Faster implementation of a project lead by the distributed team
  • Higher quality of standardized procedures and services

You’ll save a lot and earn more when the company operates as the whole, regardless of how many cities and countries it has employees in.

It's my case, I want to know more!

OUR Clients talk

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